Serving New Hope, Virginia and surrounding communities since 1902

Telephone Service

Local Calling

Local calls are made by dialing the seven digit telephone number and no additional charges are incurred. The New Hope exchange is: 363. The table below shows the exchanges that are local for our exchange.
New Hope Exchange Exchanges That Are Local From New Hope Exchange
363 213, 234, 245, 248, 249, 255, 280, 290, 292, 294, 324, 332, 337, 363, 414, 416, 430, 448, 453, 457, 466, 480, 487, 490, 569, 609, 688, 712, 849, 851, 885, 886, 887

Basic Charges
Base Rate Element Monthly Charge
Residential $22.75
Business $26.30
Mileage Zone (All mileage zone charges have been eliminated)
Other Charges
Interstate Access Charge $6.50
E-911 Tax $0.75
Public Rights of Way Fee $1.88
Single-line Business Access Recovery Charge $3.00
Multi-line Business Access Recovery Charge $3.00
Additionally there is a 3% Federal Tax and 5% State Tax
 

Community Calling

Community Calling calls are made by dialing the seven digit telephone number but additional charges are applied. The Community Calling area for New Hope is Waynesboro exchanges. The table below shows the exchanges that are in the Community Calling group.

New Hope Exchange Community Calling Exchanges with New Hope
363 221, 241, 256, 415, 447, 451, 470, 471, 649, 836, 910, 932, 941, 942, 943, 946, 949

Community Calling Plan Line Type Monthly Charge Per Minute Charge
Economy Residential None $0.10
Business None $0.10
Value Residential $2.30 $0.05
Business $4.35 $0.05
Premium Residential $14.80 None
Business $24.35 None

Long Distance

The following Long Distance Carriers have contracted to provide service to New Hope Telephone Cooperative.

Carrier Service Phone Number Carrier Identification Code
AT&T Residential, Business

(800) 288-2747

(877) 325-0445

0288
CenturyLink Residential and Business (800) 860-2255
(866) 963-6665
0432
MCI Residential and Business (800) 444-3333
(800) 888-0800
(800) 436-4444
(800) 893-5094
0222
MGW Communications Residential and Business (877) 579-9572
(540) 925-2255
4649
Pioneer Telephone Residential and Business (866) 492-6878
(888) 492-6878
(800) 808-9000
 
Verizon Residential and Business (800) 837-4966 0555

Calling Features

The table below shows some of the more popular calling features we offer. If there is a feature you are interested in that is not shown in the table please call the office at, (540)363-5277, to check availability.

Feature Monthly Charge Instructions
3-Way Calling $2.50 (Res)
$3.00 (Bus)
Depress the switchhook/flash button for about a second to place your existing call on hold. Dial the third number. When the third party answers, you can talk privately before completing the three way conversation. Depress the switchhook/flash button again for a second, and all three parties will be on the line. If the third party call is busy or does not go through, depress the switchhook/flash button twice to return to the party on hold.
Auto-Callback $1.25 (Res)
$1.75 (Bus)
When you receive a busy signal, depress and release the switchhook and listen for the distinctive dial tone. Press *66. An announcement will tell you the number is busy and will try to reach the party for the next 30 minutes. Then hang up the phone. If you decide to discontinue the feature before your call is connected or the time expires, press *86. An announcement will tell you that it has been cancelled.
Auto-Recall $2.25 (Res)
$2.75 (Bus)
Before receiving another call, press *69. A recording will announce the telephone number of the last caller (unless marked private). You may choose to return the call by pressing 1. If the number is busy, the service will attempt the call up to 30 minutes, then automatically terminate. If busy, you may cancel the service by dialing *89.
Call-Forwarding $1.50 (Res)
$0.00 (Bus) *
Dial *72 and you will hear a stutter dial tone. Dial the number you want your calls forwarded to. When the call is answered the feature is activated. If no one answers or it is busy, simply hang up and repeat the procedure and the feature is activated. To deactivate simply dial *73.
Call-Forwarding Busy Line $1.35 (Res)
$1.85 (Bus)
Dial *52 and you will hear a stutter dial tone. Dial the number you want your calls forwarded to. When the call is answered the feature is activated. If no one answers or it is busy, simply hang up and repeat the procedure and the feature is activated. To deactivate simply dial *53.
Call-Forwarding No Answer $1.35 (Res)
$1.85 (Bus)
Dial *56 and you will hear a stutter dial tone. Dial the number you want your calls forwarded to. When the call is answered the feature is activated. If no one answers or it is busy, simply hang up and repeat the procedure and the feature is activated. To deactivate simply dial *93.
Call-Waiting $0.00 (Res) *
$2.25 (Bus)
A special tone lets you know that a second caller is trying to reach you when you are on the phone. To answer the second caller, depress the switchhook/flash button for one second. This puts your first call on hold and connects you with the second caller. You can also depress the switchhook/flash button for one second again to return to the first call or to alternate between calls. You may temporarily cancel Call Waiting for the duration of a call by dialing *70. You will then hear a distinctive dial tone then place your call as usual.
Caller ID $0.00 (Res) *
$6.00 (Bus)
When you receive a call, your Caller ID unit will give you the name, number, date and time that you receive the call.
* These features are included with your basic service package at no additional charge.