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<body topmargin=0 leftmargin=0 marginheight=0 marginwidth=0> <table cellpadding=0 cellspacing=0 border=0><tr> <td valign="top" colspan=2 height=85 BGCOLOR="#FFFFFF" TEXT="#080000" bgproperties="fixed" background="18700660egerdp.jpg"> <div> </div> </td> </tr><tr> <td valign="top" width=150 BGCOLOR="#333366" TEXT="#080000" background="03fcac00dkcfsz.png"> <div> <A HREF="index.htm" TARGET="_top" TITLE="New Hope Telephone Company"><U><IMG SRC="15c821a0.jpg" border=0 width="130" height="26" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></div> <div> <A HREF="about_us.htm" TARGET="_top" TITLE="About Us"><U><IMG SRC="151821a0.jpg" border=0 width="130" height="26" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></div> <div> <A HREF="customer_service.htm" TARGET="_top" TITLE="Customer Service"><U><IMG SRC="152821a0.jpg" border=0 width="130" height="26" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></div> <div> <A HREF="products_and_services.htm" TARGET="_top" TITLE="Products and Services"><U><IMG SRC="153821a0.jpg" border=0 width="130" height="26" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></div> <bR> <div> <A HREF="customer_service.htm" TARGET="_top" TITLE="Customer Service"><U><B>Customer Service</B></U></A></div> </td> <td valign="top" height=395 BGCOLOR="#FFFFFF" TEXT="#080000" bgproperties="fixed" background="0eac8c83.jpg"> <div> <FONT SIZE="1" COLOR="#0000BF" FACE="Arial" >  </FONT>Frequently Asked Questions</div> <div>  <A NAME="top_anchor"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A></div> <div> <TABLE BORDER="0" CELLPADDING="2" CELLSPACING="1" WIDTH="939" BORDERCOLORLIGHT="#000000" BORDERCOLORDARK="#FFFFFF" FRAME="HSIDES" RULES="ROWS" HSPACE="0" VSPACE="0" > <tR> <tD VALIGN=TOP COLSPAN=3 HEIGHT= 49 WIDTH="482"><div> Below is a list of questions that are commonly asked by our customers. If you have any other questions, please contact the <A HREF="#contact_anchor_1" TITLE="_"><U>business office</U></A>.</div> <bR> </tD> <tD VALIGN=TOP ROWSPAN=8 WIDTH="438"><div> <A HREF="http://www.ftc.gov/bcp/conline/edcams/donotcall/index.html" TARGET="_top" TITLE="http://www.ftc.gov/bcp/conline/edcams/do"><U><IMG SRC="14391a50.gif" border=0 width="145" height="165" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 16 WIDTH="21"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="21" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="21"><div> Q:</div> </tD> <tD VALIGN=TOP><NOBR><div> I do not wish to receive Telemarketing calls, is there anything I can do?</div> </NOBR></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 33 WIDTH="21"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="33" ALIGN="bottom" WIDTH="21" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="21"><div> A:</div> </tD> <tD VALIGN=TOP WIDTH="438"><div> Yes, click on the link to your right to access the National Do Not Call Registry.</div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 16 WIDTH="21"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="21" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="21"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="21" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="438"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="438" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 16 WIDTH="21"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="21" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="21"><div> Q:</div> </tD> <tD VALIGN=TOP><NOBR><div> What is the item, "Interstate Access Charge" on my bill?</div> </NOBR></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 33 WIDTH="21"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="33" ALIGN="bottom" WIDTH="21" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="21"><div> A:</div> </tD> <tD VALIGN=TOP WIDTH="438"><div> This is a charge regulated by the Federal Communications Commission for network access.</div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 16 WIDTH="21"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="21" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="21"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="21" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="438"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="438" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 33 WIDTH="21"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="33" ALIGN="bottom" WIDTH="21" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="21"><div> Q:</div> </tD> <tD VALIGN=TOP WIDTH="438"><div> If I do not have a long distance carrier or have toll barred on my line, may I have the "Interstate Access Charge" removed?</div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 16 WIDTH="21"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="21" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="21"><div> A:</div> </tD> <tD VALIGN=TOP><NOBR><div> No, because you still have access to the network when receiving call.</div> </NOBR></tD> <tD VALIGN=TOP WIDTH="438"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="438" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 16 WIDTH="21"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="21" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="21"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="21" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="438"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="438" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="438"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="438" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 16 WIDTH="21"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="21" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="21"><div> Q:</div> </tD> <tD VALIGN=TOP><NOBR><div> What is the item, "Dual Party Relay Service" on my bill?</div> </NOBR></tD> <tD VALIGN=TOP WIDTH="438"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="438" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 33 WIDTH="21"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="33" ALIGN="bottom" WIDTH="21" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="21"><div> A:</div> </tD> <tD VALIGN=TOP WIDTH="438"><div> This is a charge that helps to pay for third-party relay services for the hearing and speech impaired.</div> </tD> <tD VALIGN=TOP WIDTH="438"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="33" ALIGN="bottom" WIDTH="438" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 16 WIDTH="21"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="21" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="21"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="21" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="438"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="438" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="438"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="438" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 16 WIDTH="21"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="21" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="21"><div> Q:</div> </tD> <tD VALIGN=TOP WIDTH="438"><div> How do I change my Long Distance Provider?</div> </tD> <tD VALIGN=TOP WIDTH="438"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="438" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 82 WIDTH="21"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="82" ALIGN="bottom" WIDTH="21" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="21"><div> A:</div> </tD> <tD VALIGN=TOP WIDTH="438"><div> First, contact your current provider and disconnect your service with them. Next, contact the new provider (you may get a list of those available by contacting our business office) to establish service. The new provider will let us know about the change. There is a $5.00 charge to change long distance providers.</div> </tD> <tD VALIGN=TOP WIDTH="438"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="82" ALIGN="bottom" WIDTH="438" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 16 WIDTH="21"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="21" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="21"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="21" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="438"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="438" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="438"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="438" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 16 WIDTH="21"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="21" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="21"><div> Q:</div> </tD> <tD VALIGN=TOP WIDTH="438"><div> How may I pay for my bill?</div> </tD> <tD VALIGN=TOP WIDTH="438"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="438" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 49 WIDTH="21"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="49" ALIGN="bottom" WIDTH="21" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="21"><div> A:</div> </tD> <tD VALIGN=TOP WIDTH="438"><div> You may make cash and check payments in person at the business office, or you may mail a check to the business office. Currently we do not accept credit card payments.</div> </tD> <tD VALIGN=TOP WIDTH="438"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="49" ALIGN="bottom" WIDTH="438" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 16 WIDTH="21"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="21" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="21"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="21" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="438"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="438" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="438"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="438" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 16 WIDTH="21"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="21" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="21"><div> Q:</div> </tD> <tD VALIGN=TOP WIDTH="438"><div> How do I establish service?</div> </tD> <tD VALIGN=TOP WIDTH="438"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="438" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 115 WIDTH="21"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="115" ALIGN="bottom" WIDTH="21" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="21"><div> A:</div> </tD> <tD VALIGN=TOP WIDTH="438"><div> You must fill out an application first. The application is available at the business office, as an <A HREF="applying_for_telephone_service.htm" TARGET="_top" TITLE="Telephone Application"><U>online form</U></A> here, or there is a printable version available, [<A HREF="http://www.newhopetel.com/application.doc" TARGET="_top" TITLE="http://www.newhopetel.com/application.do"><U>application.doc</U></A>]. Please note that the application is in Microsoft Word document format. Return the application to the business office and a Customer Service Representative will get in touch with you. If these options do not suit your situation, please call the business office for other arrangements.</div> </tD> <tD VALIGN=TOP WIDTH="438"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="115" ALIGN="bottom" WIDTH="438" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 16 WIDTH="21"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="21" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="21"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="21" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="438"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="438" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="438"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="438" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 33 WIDTH="21"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="33" ALIGN="bottom" WIDTH="21" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="21"><div> Q:</div> </tD> <tD VALIGN=TOP WIDTH="438"><div> I want to do some digging on my property, do I need to let the Telephone Company know first?</div> </tD> <tD VALIGN=TOP WIDTH="438"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="33" ALIGN="bottom" WIDTH="438" HSPACE="0" VSPACE="0"></tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 66 WIDTH="21"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="66" ALIGN="bottom" WIDTH="21" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="21"><div> A:</div> </tD> <tD VALIGN=TOP WIDTH="438"><div> Whenever you are doing any type of digging you are required by law to call Miss Utility (800-552-7001) at least 48 hours before you dig. They will contact all utility companies that serve your area, and those companies will locate all cable, if necessary.</div> </tD> <tD VALIGN=TOP WIDTH="438"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="66" ALIGN="bottom" WIDTH="438" HSPACE="0" VSPACE="0"></tD> </tR> </TABLE></div> <bR> <div>  <A NAME="contact_anchor_1"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A> <FONT SIZE="1" COLOR="#000000" FACE="Arial" ><A HREF="#top_anchor" TITLE="_"><U><I>back to top</I></U></A></FONT></div> <div> New Hope Telephone Cooperative</div> <div> PO Box 66</div> <div> New Hope, VA  24469</div> <bR> <div> (540)363-5277</div> <bR> <hr> <div> <A HREF="mailto:questions@newhopetel.com" TARGET="_top" TITLE="mailto:questions@newhopetel.com"><U><I>questions@newhopetel.com</I></U></A></div> &#169New Hope Telephone 2004. All Rights Reserved. <bR> </td> </tr></table></body>